Ordering FAQs
Ordering
How do I place an order?
You can place an order with Kids in Parks by:
1. Sending a request to orders@kidsinparks.com.
2. Submititng an estimate request by clicking here.
Once your request is received, you will receive an official estimate to your email via QuickBooks. This will provide you with an opportunity to officially approve the order. If a new material is being printed for you, you will receive a proof before the item is manufactured.
Which brochures can we order for our TRACK Trail?
TRACK Trail partners have the option to have more than four brochure topics for their site(s), or to choose alternative brochure topics for future restocking/print runs. The costs associated with the restocking/printing of those brochure options vary depending upon the brochure topic selected and the category of that brochure in the Kids in Parks catalog.
Do you offer warranties on materials?
Trailhead Signs: Kids in Parks offers two different replacement sign options:
1. High Pressure Laminate Trailhead Sign: 10-year factory warranty
2. Di-Bond Metal Sign with UV laminate coating: 1-year factory warranty
Trailhead Metal Kiosks: All frame and base products have a one year warranty from date of invoice against manufacturing defects that would cause welds to fail when properly installed, and against powder coating failure or paint failure due to manufacturing defects.
Brochure Holders: Kids in Parks provides a 1-year warranty against defects in the brochure holders it provides. Such defects may include breaking due to natural causes, delamination of glue, weathering, leaking, etc. Brochure holders that have been maliciously vandalized by park visitors are EXPLICITLY EXCLUDED FROM THIS WARRANTY.
How many brochures do partners typically order?
Standard Hiking TRACK Trails are typically installed with four sets (2,000 copies) of brochures and TRACK Trail minis with one set (2,000 copies) of brochures. However, how many sets of brochures you choose to order is up to you.
Do you offer any Spanish-language materials to stock at trailheads?
Yes. In addition to offering bilingual signs, Kids in Parks currently offers the following Spanish-language brochures:
1. Insectos - Bug Out
2. Descomponedores de los muertos - Decomposers of the Dead
3. El poder de la flor - Flower Power
Kids in parks also offers the following bilingual brochures:
1. Animales atletas - Animal Athletes
2. El escondite de la naturaleza - Nature's Hide & Seek
Payment
How are invoices issued?
All Kids in Parks invoicing is done through QuickBooks. You should receive an email containing your invoice and payment link via QuickBooks once your order is complete. Please check your spam folder in your inbox.
Kids in Parks payment terms are net-90 for TRACK Trail packages and net-30 for supplies.
What payment methods do you accept? Where do we send payment?
Kids in Parks is a program of the Blue Ridge Parkway Foundation. You are able to pay via Credit Card by clicking through the link provided in your email via QuickBooks. You are also able to pay via check using the following remittance information:
Payee: Blue Ridge Parkway Foundation
Mail To:
Attn: Finance Department
Blue Ridge Parkway Foundation
322 Gashes Creek Road
Asheville, NC 28803
We require vendor registration. Are you able to accommodate this?
Kids in Parks is happy to work with your finance department to register as a vendor where necessary. Please contact orders@kidsinparks.com with the necessary requirements for vendor registration.
Do you charge sales tax?
Kids in Parks is not subject to collect North Carolina sales tax for the services we provide. This is in consultation with the North Carolina Department of Revenue.
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